Angry Customers - Stressed out employees - Recensione dipendente - Claims Specialist presso State Farm

1,0
17 mag 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Team Mgrs support their staff, as much as they can.

Svantaggi

Avoid SF. They no longer care about their customers or employees. They cut our staff and customers have to wait 2-3 weeks for an appt. Local mgmt has no control over staffing and they are just as frustrated. Everything comes down from corporate and they obviously don’t care about service any more. Everything is based on metrics, which is great when you produce one product with zero variables, but not so good when every customer and is claim different. SF is loosing policies daily and on the way out. It’s so sad to see, a once great company, abandon its core values and let down its customers and employees.

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5,0
31 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great Training, 6 months of training

Svantaggi

Once you're on the floor, you're on your own

3,0
8 mar 2018
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Svantaggi

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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