Vantaggi
Great vacation package, two paid volunteer days, clean building if you work in Kansas City, on-site gym, depending on what team you're on you might have fun events at work.
Svantaggi
Extremely low pay until you get to an officer position or above, training is abysmal, hours can vary based on team, high stress depending on team, VERY HIGH rate of turnover for A1/A2/Team Lead, not enough movement for promotions because people get "stuck" and don't promote or laterally move, good ol' boys club is definitely a thing here, lots of favoritism, not much gets accomplished- it's mostly smoke and mirrors from a community involvement standpoint. They're also moving a lot of business to India, so people are being forced to train their replacements and they're laying off a lot of employees. Seems to be big disconnect between management and employees.