Didn't know how bad it was until I quit - Recensione dipendente - Customer Service Representative II presso Stitch Fix

2,0
13 set 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I had a great manager and team. I felt like my manager always had my back - a unique situation for SF. Also, I got a $500 WFH stipend. The 40% discount isn't bad if you like the clothes.

Svantaggi

I would not recommend CX to anyone. I found the KPIs out of touch with reality - possibly to keep employees on their toes and ready to be put "on a plan" at any time then fired. Most of the simple tickets are outsourced overseas so Austin CX is stuck with disappointed and angry clients. Not fun to work weekends and be pushed to sign up for holidays. Also it's not fully remote. You have to stay within 50 miles of Austin.

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5,0
23 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The people you actually work with are actually fantastic humans and brilliant engineers. They're eager to learn, collaborate, and help no matter what level they are or team they're on. You can make real friends here.

Svantaggi

Unfortunately, the business just hasn't been as stable as it used to be. Leadership is always changing something and there isn't as much transparency about those decisions as there once was.

5,0
22 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

• I work with genuinely kind, supportive people who are always willing to jump in and help or give feedback to help me grow. • I've had the opportunity to partner with a variety of teams and build meaningful relationships across the business even from a remote setting. • Flexible work environment that allowed for a healthy work-life balance. • I've always felt trusted to manage my workload and bring new ideas to recruiting processes. • Mission-driven culture with employees who truly cared about helping clients feel confident in their personal style. • Great place to develop recruiting skills while working alongside talented and thoughtful teammates.

Svantaggi

• Stakeholder alignment could take time when multiple teams were involved in hiring decisions. • I honestly don't have many cons to share. I can genuinely see myself working at Stitch Fix for many years to come. It's a company that truly values its people, and I'm proud to say I work here when people ask. The culture, mission, and people make it a place where I feel supported, challenged, and excited to contribute every day.

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