The #1 way to save money is to cut labor. - Recensione dipendente - Dipendente anonimo presso Stonebridge

There is an atmosphere of, "The #1 way to save money is to cut labor." This leaves everybody with too much to do. This promotes anger and resentment amongst the staff. This also promotes poor customer service, as there are not enough staff to help all guests in need. Turnover at the hotel I worked at was over 200% some years, always at least 100% turnover. It is so obvious to me how much money they would save if they treated their employees right and dropped the turnover rate. Does it not cost the company $12,000 per person we hire that does not last? Brand training reiterates that fact over and over. If the company put more money towards growing and keeping employees as invested members of the team, the long term outcome would be a better product and better guest service. There is no budget for training. Salaried managers are expected to work at least 50 hours a week with no overtime compensation. The reality is 55-60 hours a week or more. If you don't put in the hours you are forever behind. They provide the least amount of training to General Managers. Some General Managers did not know about anniversaries, raises, or reviews. I once went 3 years without a review or raise. I also was not told I had personal days or vacation for those 3 years and lost them all. I did ask about what vacation I got several times and was brushed off. There is only one payroll person for the entire company, which means lots of payroll mistakes and problems. I've seen several employees quit after their paycheck is wrong several times in a row, despite the General Manager trying desperately to get it fixed. During slow season, we cut hours. I've had employees, who already live paycheck to paycheck, not be able to pay rent and lose their apartment during slow season. Seems to me like the company could use this time to do more training in customer service and do some much need deep cleaning.