6y
Hello, thank you for your feedback. To address your points, the emails we send are related to the bid process. We treat homework help as a strategy to be refined, so I’m really glad you at least found the content encouraging! We don’t use the term nano-tutoring on our site, but we are a safe space for students who wouldn’t feel comfortable asking questions at their local institution. We want to be a part of each student’s success story. Our take on the 14 days for payment is that tutors are in charge of their accounts. If tutors answer on time, correctly, and establish trust with the student, then the student will approve the answer quickly. Otherwise, our view is that the student has the right to wait. If a student disputes a question, we’d prefer not to mediate at all as it is the tutor who has a reputation to maintain via the platform. But if a student is not treated respectfully and fairly, StudyGate will make it right. Finally, I’m sorry there was a payment delay to your account. I’d be happy to discuss this further offline so that we can resolve any missing or delayed payments. Again, I appreciate your taking the time to critique how we’re doing, we’re busier than ever and eager to improve! –Jacob Hallman
