High growth high engagement - true Startup - Recensione dipendente - Customer Success presso Supio

Talented coworkers across both tech and business — genuinely the only reason to stay.

Leadership is an embarrassment. The CTO and CEO are completely out of their depth — unqualified, ego-driven, and disconnected from reality. The only competent person in a senior role is the head of operations (one of the original founders), which says everything you need to know about the hired leadership.

Good product and good engineers. Many people work very hard and want company to succeed. Customers seem happy with product. Fast growing company with interesting market. You can learn a lot very fast.

Company is very top heavy. Many leaders and managers, not enough people doing the actual work. Culture is very much top-down. Decisions come from the top and can change very fast. Sometimes it feels like people closest to customers or projects are not listened to. I saw leaders discussing employees and performance without including managers who worked with those employees every day. This creates frustration and makes review process feel unfair. Some executives can be very aggressive in communication. There is not enough focus on coaching people. Fear is used more often than support. There are leaders managing large teams without much experience leading organizations at this size. This creates confusion, changing priorities, and unnecessary turnover. Layoffs happened recently while company was still adding management positions. This was difficult for many employees to understand and created concerns about planning and priorities. I also witnessed leaders making negative comments about employees behind closed doors and C Levels discussing employees with peers. This damages trust and creates an unhealthy culture. Watch for fake metrics designed to make everyone feel better but mostly politic theatre.