Most of the management is out of the United States, my manager was in the Philipines. Everything is data-driven regardless if the data they are looking at is incorrect. Management can cut your employment at any time and cut off your access without notice. You never have a phone conversation with management because most if not all are out of the US. They have bogus US phone numbers on their emails but when you try to call, the phone number is not in service. I was on the AT&T account , you are paid $13hr, rushed training, and you are pushed onto the phones. You use your own computer which basically is highjacked by Sutherland for the duration of your shift. Your manager is someone in the Philippines and your calls is being audited by people in the Philippines. The systems you use to do your job are always freezing or just kick you out where you have to restart your computer numerous times. If you are having system issues you need to have a trail long of correspondence from the IT dept which is overseas to prove you were having system issues. The only support employees receive is through an Instant messaging app and hope that someone answers your question. You need to juggle multiple systems while speaking to the customer and try and figure out answers to their technical questions and make sure there is "NO DEAD AIR" because the person auditing your call because you will be reprimanded. Because of my experience and the fact I cannot actually speak to a live person on the telephone the company is sketchy and if you are interested in working here proceed with caution and do not expect any type of longevity or job security.
