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      Sutter Health

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      Recensioni su Sutter Health

      Some glimmer of innovation, but prepare for growth pains. - Recensione dipendente - Dipendente anonimo presso Sutter Health

      3,0
      16 feb 2016
      Dipendente anonimo
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      LEAN initiatives, rapid growth/career opportunities, decent benefits, nice cafeteria at the Lake Park location.

      Svantaggi

      The rapid growth opens up doors for unqualified supervisors/managers, very lax hiring standards, and inadequate training for new-hires. Don't believe the recruiters when they say it's "not another call center" - it IS a call center that is operating under the guise of "patient service". If you're looking to work at a call center then you'd be happy at Sutter, but just know what you're getting into before you buy into the sales pitch. You'll be speaking with irate patients every day, so be sure that you can stomach difficult situations on a regular basis. The work is stressful, and on some days you will be taking calls back-to-back with little to no support from your superiors. Those few patients that you legitimately help will provide the fulfillment needed to get through the day. I'd recommend trying to advance as fast as possible into an area that is off the phones (6 months minimum), but be be prepared for plenty of competition and politics regarding who is chosen for promotions. Also, be prepared to see many very young employees in formal leadership roles; requirements for certain positions get thrown out the window when nobody in the pool of candidates actually meet the criteria for the position (i.e. a degree or experience).

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      Risposta di Sutter Health
      10y
      Thank you for your comments. I’m sorry you felt like the job wasn’t what was described to you during the recruiting process. We do our best to accurately explain the work and match the right people to the right jobs. However, there are times that it just takes doing the work to really get a sense for fit. You’re right - at the Patient Service Center, we take a lot of calls every day and we monitor, track performance, and look for trends. In that respect, we are a lot like other contact centers. However, we think we stand apart from the typical call center because of who we support (patients and providers) and the type of work we do (healthcare related calls) so we’re different in the sense that our focus is not what traditional call centers focus on – sales/technical/financial service. The work we do impacts patients – and we think this is really important. Millions of people call us when they’re sick, waiting on an important lab result, or to tell us that their loved one passed away. Inherently, these calls can be stressful but that is also what makes the work we do so rewarding. We know it’s not a fit for everyone and that sometimes even the best employees can get burnt out and need change. We thank you for your service and wish you only the best. Sincerely, Steve Chambers Sr. Director, Patient Service Center

      Esplora altre recensioni su Sutter Health

      5,0
      26 giu 2026
      Registered nurse
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Helping others with safe care, compassion, and advocacy for their medical and emotional needs allows me to take pride in what I do

      Svantaggi

      Physically and emotionally exhausting at times,

      3,0
      11 giu 2026
      Rn manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Leadership trainings, conferences, educational opportunities, Senior leadership seems to respond to employee feedback, Great organizational transparency and clarity around goals and direction, Front-line leadership receiving recognition more often, Fair (not amazing) compensation and benefits overall, Organization seems to be healthy and growing which is encouraging for job security and retention.

      Svantaggi

      Unsustainable front-line leadership expectations, responsibilities, and tasks without providing support from supervisors or assistant managers specifically in San Francisco campuses, High burnout risk among front-line leaders which is continuing to increase, Growing list of contradicting or conflicting priorities. Patient experience scores have improved greatly in SF but patient quality/safety and employee satisfaction has become the apparent cost of that, Very unreasonable span of control for front-line leaders, i.e. way too many direct reports, Meeting metrics and KPIs at all costs is the message being received. Front-line leaders are left scrambling to reach the data points (regardless of the methods), to get there. In other words, we might be meeting the metrics and KPIs on paper, but that doesn’t necessarily mean the real purpose or reason behind those metrics is being performed. We’re just desperate to keep our jobs, The leadership culture in the last 6-9 months has shifted towards motivation through fear. Fear of losing our jobs or bonuses rather than motivation by providing actual daily support in doing our jobs and genuine concern and encouragement to succeed.

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