Great tools to work with, lots of exposure. - Recensione dipendente - Field Engineer presso Synoptek

5,0
19 dic 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There are so many great support folks involved to work with, haven’t had a bad experience yet. The initial training included culture training in addition to the normal usual onboarding training, this was good to see that the team’s involved in the support had their culture represented. The pay is fair, the tools are great, the people are great.

Svantaggi

Starting during COVID was less than optimal. Everyone was trying to adjust to the new normal while also supporting the client and training the new folks. Documentation was not always up to date and as with most tech companies the turnover hurt. This was may first exposure to a MSP and having the support folks not being the same as the customer adds a layer of complexity. Having to be all things to all people, even with the great tools can be a bit much.

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5,0
31 dic 2025
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Challenging work, opportunity to learn, etc.

Svantaggi

Teams don't have confidence in growth opportunities in the US

1,0
20 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The people are some of the best and like family. We care a lot about our teams and our customers. There are good leaders here but it has just become too hard for us to lead the way they want to.

Svantaggi

Executive Leadership, especially the CEO. The culture has changed a lot since he replaced the former CEO. He does not operate with the same values that have been a part of the company ever since I got here. He rules by fear, control, micromanagement, and is unapproachable. You can see it in meetings with the business and even in our Company meetings. It is uncomfortable. He has started only bringing people in from his former network and they are bringing in their friends. Everything is India focused and North America people are losing their jobs and those that are left are burned out from the excessive workload. We are watching good employees leave either on their own or because they are forced out. The optics of who is leaving and why are not good. I want this to work but it feels like a sinking ship at this point. Our customers aren't even happy with us anymore and that makes our jobs even harder.

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