They only care about metrics - Recensione dipendente - Customer Service Representative (CSR) presso T-Mobile

1,0
24 gen 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pay, PTO and WFH but only 2 days a week.

Svantaggi

Everything else. The most soul sucking job I have ever had. They only care about numbers. T-mobile doesn't want thier customers to call customer care. They grade us on how many times a customer will call back. Next month it will be some new dumb metric for the (ones who are off the phones) leaders to nitpick.

Esplora altre recensioni su T-Mobile

5,0
28 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

very good benefits and pay

Svantaggi

company changing to ai first

2,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Wireless service discount Decent vision insurance Co-workers

Svantaggi

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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