- Definitely not a sales job but the director likes to emphasize it is even though it's mainly a customer support role
- KPIs are nearly impossible to attain, causing most employees to resign, resulting in a high turnover rate and hence they are always hiring
- The company aims to replace and not to nurture
- AUX codes are strictly abided to (lunch 45mins, break 30mins)
- Almost zero compassion and empathy from Team Leads, mainly because they lack experience and also this company is so KPI-driven that it neglects its employees
- Decent starting pay stated above but low progression and pay increment
- Doesn't respond to feedback from employees. For example, the Director has a monthly Q&A session with everyone but the questions were hand-picked by him previously and his answers are always generic which provide no value but does it anyway just to show he "cares"
