Better than most call centres - Recensione dipendente - Client Care Representative presso TELUS

4,0
9 nov 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

More than the minimum standard vacation; good about work-life balance; good at promoting from within for operations positions. I found my direct supervisors to be excellent people and there was always help when I needed it.

Svantaggi

Currently moving toward offshoring; if you are in India, the Philippines, or Guatemala, I can recommend working there, but for North Americans expect layoffs. Company is very much stressing "do more with less" so your clients will arrive on the call frustrated with being constantly directed to the app or by dealing with AI "agents". Culture had been good, but is currently prioritizing shareholders over clients, which is frustrating. (CEO is paid entirely in shares.)

Esplora altre recensioni su TELUS

5,0
25 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexibility of hours and freedom of location.

Svantaggi

Pay is not high, and not enough tasks available at times.

4,0
24 giu 2026
Dipendente temporaneo anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Easy and fun and low key.

Svantaggi

Does not feel like a real job.

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