Worse than hell - Recensione dipendente - Customer Service Representative presso TP

1,0
3 ott 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Nice friendly colleagues, handy location

Svantaggi

Rude ignorant managers, very unhelpful managers, bullying managers, antiquated computer systems which requires me to attend 30min unpaid before my shift to get logged on, actual mould growing on keyboards, melting heat in summer people have passed own and thrown up from heat, these people do not care about anyone everyone in there is just a number to them, zero tolerance to sick leave no matter how Ill you are, being humiliated if u need to go to the loo more than a few times a day, minimal training but if people ask for further training or help we were told they are too short of staff minimal training meet ridiculous targets or they get rid of you.

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Risposta di TP
7y
Your concern is alarming. We want to know more about this. Kindly share this with us via http://bit.ly/TPHR-newform so that we can address the issue. Thank you.

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5,0
8 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great leadership with excellent communication.

Svantaggi

Workload can become stressful from time to time but a true team environment means there is always help available.

3,0
16 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Svantaggi

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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Risposta di TP
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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