Low Manager training - Recensione dipendente - Customer Service Representative presso TP

1,0
6 mar 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

get a paycheck, going home

Svantaggi

that check is never right, they hire almost anyone for supervisor positions but don't train them. Just hand them a sheet of paper and tell them to coach others. management doesn't care about agents. Bonuses are always promised but almost never paid out for one reason or another (they always give stupid reason but really they don't want to pay it out).

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Risposta di TP
8y
Thank you for sharing your opinion. We see to it employees are treated well, provided competitive income and given extensive training so they can do their job properly. Kindly share your feedback with us at http://bit.ly/TPHR-form. Rest assured, we will be doing proper investigation and will take the necessary steps to rectify the issue.

Esplora altre recensioni su TP

5,0
5 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good company to get your license.

Svantaggi

Benefits aren't that affordable. Metric heavy

3,0
16 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Svantaggi

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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Risposta di TP
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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