High School Drama was better than working here! - Recensione dipendente - Customer Service Representative presso TP

1,0
24 set 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Overtime available most of the time. Some good co-workers.

Svantaggi

Overtime was mandatory sometimes and this caused some people to lose their jobs. Most of the co-workers were just starting themselves due to the high turnover rate. Therefore, they did not know much more than you did if not less and were no help if needed. Supervisors were hounded by management to get the sales and low call times. But, we were all hired originally to a "non-sales" position before the client added sales goals and we were all just supposed to grown Sales Experience overnight. Advancement was a joke if you were not related to or dating someone already in management or above.

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Risposta di TP
7y
We are glad to know that you get along with your co-workers and we wish you all the best in your career here at TP!

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5,0
5 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good company to get your license.

Svantaggi

Benefits aren't that affordable. Metric heavy

3,0
16 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Svantaggi

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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Risposta di TP
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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