It’s a good company - Recensione dipendente - Customer Service Representative (CSR) presso TTEC Digital

Pay was good, Work-life balance, great team, flexible PTO, fully remote

Team was not growing, health insurance became slightly worse

There are pockets of genuine talent and dedication across teams. Some individuals strive to deliver quality work despite systemic challenges.

Leadership seems focused more on money than on people. Fear, favoritism, and displeasure framed as “coaching” by some in leadership often take the place of real support, so following orders and conformity take precedence. Many managers don’t seem very experienced, which leads to weaker hiring and uneven processes. It doesn’t feel safe to speak up, and surveys that claim to be anonymous don’t really feel that way, so employees hold back. Some workers get obvious special treatment, while others lose trust and status quickly if they don’t go along. New hires often come from places with the same problems, which only makes things worse. In the end, it feels like the same story seen at many consulting firms: control and compliance are rewarded, while trust, safety, and real teamwork are fraught with risk and politics.