Great for learning, low on people value - Recensione dipendente - Dipendente anonimo presso TTEC

2,0
25 feb 2014
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Learned every day. Had opportunity to work for global company and with some very smart people. Dynamic culture, fast paced, never bored. Benefits were great until Jan 2013. Pay was competitive, but you do the work of many people to earn it, and sacrifice any semblance of a life.

Svantaggi

People are very low on the list of priorities at TeleTech. No matter what they say, the truth is that people are cattle to them, and completely replaceable. Churn and burn environment that wants to hire people for the lowest price point possible. Any program that might change that perception is usually cut in one of the 10 budget crises each year. No loyalty - I have seen people who dedicated years of their lives and made great personal sacrifices get kicked out the door and spit on in the process. They have no grace, and most of the people running the company, including the CEO are unkind and unethically focused on their $1 million paychecks. They change just for the sake of change, not to add any real value, and they churn through so many people every year that it is really difficult to gain momentum or traction. Success = sucking up to your new SVP/VP of the day and staying off Ken's radar, and usually throwing other people under the bus in the process.

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5,0
21 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote work, training, and equipment provided.

Svantaggi

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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Risposta di TTEC
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
1,0
30 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The opportunity to work remote is the only pro.

Svantaggi

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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Risposta di TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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