Headache - Recensione dipendente - Customer Service Representative presso TTEC

3,0
11 set 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You're able to work remotely, equipment is provided and there is 6 weeks of paid training.

Svantaggi

It's difficult to get a straight answer from anyone. We're told multiple different answers throughout training and production. Management is sketchy. They constantly push you for surveys. They buckle you down for reliability but you have to clock out for a rr break. Team leaders are almost always out of office which doesn't make sense when they expect us to be reliable 95% of the time. They also take everything as if you're avoiding calls but they don't take the time to answer your questions or concerns. My TL asked me to acknowledge a verbal warning and documented that we met and she provided me with coaching and options to improve my reliability. This never happened. My reliability went down because I asked for pto and my TL said she approved it and she did not which lead me down a bad path. After this she did not speak to me again.

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5,0
6 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote work Some insurance benefits Reasonable Pay

Svantaggi

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

3,0
3 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

you will always have a job if you come to work and follow their rules

Svantaggi

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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