The company manipulates Employees as well as the Customers!!! They lie and then attempt to cover it up with more lies while management and HR will hide the facts of discriminatory behavior by All to protect those violating Labor Laws !!! 9 out of 10 Customers that call in are complaints and attempting to cancel the service!!! Terminix threatens you as an Employee to sell additional services to customers even when they are calling to cancel current services!!!Job description only mentions Customer service NOT sales quotas, they call "metrics" !!! I was fired for not meeting sales quotas after being put on a 30 day coaching program then fired after 5 days!!! Also, after I had complained and filed HR discriminatory complaint with HR 30 days earlier!!!