Vantaggi
Good pay, lots of shift patterns, lots of ongoing training, multi-cultural, most managers are great, family atmosphere, keeps all staff in the loop of what is going on in the business, lots of treats and good work was rewarded, bonuses, great cafeteria, good locations (Runcorn and Manchester) there was often options of finishing early or taking an on the spot day off, shares scheme, regular interaction with senior management and directors, your feedback was often used and appreciated, employees were shown how their actions in their work affected customers and other employees to show why you should always give 100%.
Svantaggi
Customer service job can be stressful with the relentless calls, sometimes felt your judgement was undermined by management/resolution, lots of people going for the same advancement roles (eg team leader training, social media and resolutions) so sometimes felt incredibly hard to advance, management styles were not consistent throughout all teams, bonus scheme was very rigid and sometimes seemed unfair - people who outperformed others did not get bonus due to sickness days whereas an employee who underperformed but came in every day got a bonus.