Server/ Shift leader - Recensione dipendente - Server/Shift Leader presso The Cheesecake Factory

1,0
6 lug 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Fast money, PTO earning and sections are given based off performance. Worked at many restaurants, but none had sufficient training like they do. Also, every server has to food run at least once a week. Being a shift leader ( food runner) on Monday mornings and made over $150 for less than four hours. Earn your shift leader spot, no tip out and you are responsible for all the servers and food getting out in time and correct. Servers will tip you out generously if you are on top of their needs.

Svantaggi

Excessive tip out, Poor management, Insufficient supplies to do job, Micromanagement by servers as well as managers, Long hours must work at least two 12 hour shifts on weekend because weekdays are so inconsistent. You will be criticized for making a mistake but good service and guest compliments, while important and critical to the restaurant, go unrecognized by management.

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Risposta di The Cheesecake Factory
7y
Thank you for taking the time to leave us this review. We appreciate your honesty in helping us to shape our organization in the best way possible- we work incredibly hard to maintain a positive and inclusive working environment for all of our staff members to benefit from. As an organization, we strive to provide opportunity for all of our staff members so that they can learn and grow personally and professionally with us. We train all of our managers to cater and be attentive to their staff and their needs to ensure a supportive work environment. To hear that you felt you were treated disrespectfully and undervalued goes against much of our values of what we stand for as an organization. Please give staff relations a call to further discuss these issues that you witnessed/experienced so that we can make necessary adjustments if needed. They can be reached at 818-871-3000, and someone will be more than happy to speak with you. We want all of our staff, current or former, to feel like they've made an impact while working with us to help them advance their careers. Although you no longer work with us, we hope that you found some joy in working with us and we wish you the best of luck!

Esplora altre recensioni su The Cheesecake Factory

5,0
25 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Svantaggi

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

2,0
2 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good co-worker. They are fun and cheerful.

Svantaggi

One of the manager doesn’t seem like she want to work. Every time I asked for help she will get annoyed.

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