Wouldn't wish this job on my worst enemy. - Recensione dipendente - Customer Advocate presso The Cigna Group

1,0
24 mag 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I had one supervisor that helped me in getting unexpected time off covered

Svantaggi

You are expected to perform a "script" without sounding scripted. You are "required" to follow up with customers but granted no time to do so, and penalized when you have too many pending follow ups. When asking for assitance, you are given minimal effort from someone with less experience than you. Your performance expectations are unattainable, and it is impossible to meet a standard set by people who have never worked on the front lines of the call center,

Esplora altre recensioni su The Cigna Group

5,0
2 mar 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Mentorship opportunities in new areas

Svantaggi

None I can think of.

avatar
Risposta di The Cigna Group
4mo
Thank you for sharing your experience. We’re always looking for ways to improve, and we encourage your feedback to help us grow.
4,0
28 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Svantaggi

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
avatar
Risposta di The Cigna Group
1mo
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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