Vantaggi
There is not a singe pro.
Svantaggi
1) Constant Micromanagement from what seems like every supervisor in the company 2) Dealing with constant, everyday changes 3) Extremely high call volume and there is a strict phone adherence you have to stick to. 4) Massive amount of information you have to memorize dealing with there health care plans. I say you have to memorize it because they are are extremely strict on AHT which is how long you are on a call with a customer. You can not just take your time and really research everything, you kind of have to already know. 5) The biggest thing that just made me want to cry each and everyday while working here is the massive amount of work load. Every call is 30-45 mins long full of just researching countless amounts of information and You have to document the ENTIRE phone call. Your doing things from finding docs for people who sometimes cant even remember what state they lived in ( its Medicare after all) to Doing authorization forms for procedures . You have to put down every single thing you said to the customer doesn't matter if you simply told them the weather is nice today....and you are timed after every phone call. I think it was 45 secs. So you have to document a 45 min phone call in 45 secs!. This is just a small bit of a big picture. It Was just absolutely horrible. The worst job I have every had.
