Wouldn’t work here again - Recensione dipendente - SHS customer service presso The Cigna Group

1,0
21 mag 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Benefits were good, the other employees and managers were awesome and nice to work with! Lovely people, and I did work remotely.

Svantaggi

The training was extremely slow yet, not at all informative. I Trained with about 40 other people. Most felt they needed a slower training process or that it simply didn’t make sense. By the end most of us still didn’t know half of what customers were asking for or how to get to it. The training managers also kept giving us different information, we had all taken notes but still managers couldn’t agree on how it was supposed to be done. Training was also half spent on getting to know eachother and the higher ups, it took up 2hrs of training a day sometimes. Also, constantly having customers call to check their claims and the claims were never made.

Esplora altre recensioni su The Cigna Group

5,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

An amazing group of teams that are very knowledgable

Svantaggi

A lot of bureaucratic processes that delay rewarding hard working individuals.

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Risposta di The Cigna Group
1w
Thank you for your insight into working at The Cigna Group. We need feedback to learn about how we can improve.
4,0
28 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Svantaggi

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
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Risposta di The Cigna Group
1mo
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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