Customer Service + Retail + Call Center = Thick skin required - Recensione dipendente - Customer Contact Coordinator presso The Container Store

In spite of the employee-first culture, the company is so large that you feel small and insignificant, like a nameless body filling a chair. Nearly impossible to become acquainted with everyone. Likewise, they don’t recognize you either. This position is within a call center based out of the home office. Expect everything a call center entails: high call volume, noisy environment, residing in a cubicle farm where you are assigned a different desk each shift, wearing a headset and talking on the phone all day to upset people. Frequent employee turnover leads to a general feeling of “the blind leading the blind” with supervisors who have been on the job less time than you have. The training you receive is stellar, however, once completed, you are literally thrown to the wolves. Typical calls: 70% helping people navigate through TCS website and/or rewards program, sending replacement items, and locating shipments. 30% selling elfa. If you want a taste of the kind of people and issues involved in an average call—take a look at the “visitor posts” on the TCS Facebook page some time. And it’s retail, so you can expect: working late nights, weekends & holidays, and accommodating demanding customers. The goal of course is always: sell, sell, sell. You are instructed to take the next call even if not completely finished with current customer, so as not to miss out on another potential sale.