Vantaggi
The benefits are decent, and the PTO starts at 20 days a year which is nice. Senior management is accessible and friendly. Technology is becoming more modern and easier to use, albeit slowly and clumsily. If you are a relationship driven person, you’ll thrive with the agency relationships. Diversity and inclusivity make this company stand out, for sure. There are a lot of opportunities to join diverse groups and teams to help the company grow and change with the times.
Svantaggi
The volume of work is astronomical, and the expectations are high - every item is broken down into “service levels”, if you miss the service level by 30 seconds it is late. You are graded every month on your service level performance. Phones auto answer, you don’t have the option to dismiss a call and call someone back, it’s like working in a call center - which is NOT the job description they give you when you’re hired, so make sure to ask about it during your interview. They monitor everything, listen to your calls, ask where you are if you’ve stepped away for longer than 4 minutes. You don’t get breaks, the hours are not flexible even if you are salary, and people work nights and weekends to try to keep up with the workload and are not paid to do so. There just isn’t enough staff. If you value freedom to manage your desk and your work and tend your own garden, this isn’t the right company for you. That doesn’t mean it is a bad place to work, but it’s very micro-management oriented.