Vantaggi
The Pay is better then many call centers Time can go by very quickly because your so busy You get to help people shop. They do offer special treats such as monthly birthday cupcakes, barbeques and pancake breakfasts.
Svantaggi
Your work schedule changes monthly- hours are 4am to 10 pm on weekdays and 5am to 8pm weekends. You must be available at all times. Your schedule is subject to change monthly- example month 1 your on Mon- Friday from 4am to 12:30 Month 2 you get Tues and Thurs off and you work 1:30 pm to 10pm weekdays and 10 to 6:30 weekends You need to do chats, calls and emails all at once. You can not give your customers your undivided attention You may work holidays such as Easter and Thanksgiving The management turn over is very large, often you can not find a manager when you need one, You also need manager "approval" for the simplest things. If a customer calls yelling for a manager- most likely one will not take the call. The employee turn over is huge. Often you will have a customer calling back because a customer service rep that was working with them did not return a call- That rep most likely either quit or was fired. Customer service needs to go through management to communicate with other branches at ATG such as the fulfillment team. This can take valuable time up which of course is not good when dealing with an escalated customer You need to pass a written test, which can take a couple hours to get a raise