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Ticketer

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Capable colleagues but a frustrating culture and leadership gap - Recensione dipendente - Software Developer presso Ticketer

1,0

23 giu 2026

Software developer

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

There are some genuinely capable people across the business, and many colleagues care deeply about doing good work. The product and customer base also have real potential, and there are opportunities to learn if you are proactive and willing to work across different areas.

Svantaggi

The culture has become increasingly difficult. There is a noticeable gap between how the company presents itself and how it feels to work there day to day. Career progression is limited, even for people who consistently deliver, take ownership and go above what is expected of them. There is also a lack of visible, consistent leadership. The CEO often feels absent from key issues, and senior decision-making can feel disconnected from the reality experienced by teams on the ground. The COO in particular appears to have a very different view of the organisation from the one many employees experience. Good performance does not always seem to translate into recognition, support or progression. In some cases, taking responsibility and doing the right thing can lead to more pressure rather than more opportunity. This creates frustration and a sense that effort is not fairly rewarded. The business would benefit from more honest leadership, clearer career pathways, better communication and a culture where constructive challenge is welcomed rather than treated as a problem.

Risposta di Ticketer

Thank you for taking the time to share such a detailed review. We are pleased to hear your positive comments about the capability of our people and the potential of our product and customer base. These are areas we are proud of and continue to invest in. We are sorry to hear that your experience of the culture and leadership has not been as positive. Creating an environment where colleagues feel supported, recognised, and able to progress is important to us, and we acknowledge that we still have work to do to ensure this is consistently experienced across the business. In particular, we recognise the importance of clear career pathways, visible leadership, and open, honest communication. These are ongoing areas of focus, and we are actively working on strengthening how we support development, recognise performance, and ensure feedback is heard and acted upon at all levels. We also take your comments on leadership visibility and alignment seriously. It is important to us that decision-making reflects the experiences of our teams, and we are continuing to look at how we can improve communication and connection across the organisation. We appreciate you highlighting these challenges, as well as the opportunities. Feedback like this helps us improve, and we remain committed to creating a culture where people feel valued, supported, and able to do their best work. If you would be open to sharing further detail, we would welcome the opportunity to continue the conversation directly.

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4,0

13 mar 2026

Poduct owner

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Not too large, nice people, good working conditions (remote), decent benefits

Svantaggi

Not many opportunities for progression internally either within your team or other teams.

2,0

24 giu 2025

Operations coordinator

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Joined just after the pandemic: Initially - Ticketer seemed to be thriving with a great *remote* working environment, with a strong and stable leadership team who shared a clear vision in continuing the upwards trajectory of the company. The majority of colleagues were a joy to work with, always helpful and welcoming. The product and services Ticketer provide - when explored in depth are very interesting, With so much to sink your teeth into and take on board. Day to day it can be very rewarding to get your head around finding solutions to customer issues and business requirements. You used to get a free giant cookie cake when joining (I had to mention it)

Svantaggi

The contrast in the working environment from 2021 - present day is night and day. Senior members of the leadership team have moved on, whether by disgruntlement or as the result of majorly poor decision making from the very top end. This has led to a huge shift in employee morale, a contagiously toxic environment to work in and less opportunities to expand as an employee within the company. The once prominent emphasis on flexible working and comradery has vanished, leaving employees feeling pigeon holed into their specific roles with no wiggle room. This includes being 'micromanaged' by middle management and mandatory RTO (from fully remote) and the looming threat of redundancy if one doesn't comply. (Through means of 'Fire and Rehire' ) Individuals have been elevated into very influential position with little to no experience in the specific roles, which cause friction and stops the company being able to innovate and improve to help get back to the 'glory' days. Loyalty seems to be at the bottom of the priority list I am afraid, Throughout my time at Ticketer, one discretionary bonus was awarded around the end of my first calendar year. Was informed that there was no budget for it in subsequent years...

Risposta di Ticketer

Thank you for the feedback - however we would like to respond to a false statement written in your review as it is untrue. Apart from our Repair Centre team who were employed to work from our Hungerford offices due to nature of their roles - and always have done since they joined - Ticketer still operates as a fully remote company for all other roles and teams - We have no offices to ask people to return to and we have not asked for any team members to return to any offices. It is important that any statements made are truthful on here.

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Capable colleagues but a frustrating culture and leadership gap - Recensione dipendente - Software Developer presso Ticketer

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