Growing pains, but still the best place I've ever worked - Recensione dipendente - Dipendente anonimo presso Toast Inc

5,0
21 feb 2018
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The most approachable leadership team I've experienced. The "no ego" part of the core values is taken seriously and starts at the top. I'm in a role where it's not uncommon (and unfortunately sometimes, expected) to be talked down to, and I've never once experienced this here. The C-suite have all been kind, friendly, receptive to feedback, and seem to genuinely care about the employee experience here. I think the company culture is pretty great. I'm surrounded by people who are all incredibly passionate about what we're doing here, regardless of their role. We do a lot of really cool things with our customer restaurants and have created an environment where Toast employees are consistently huge advocates and vocal supporters of our customer base.

Svantaggi

As to be expected with a company that's growing so incredibly fast, there are some gaps. Cross company communication seems to be one of the bigger ones, and I know that's actively being discussed.

Esplora altre recensioni su Toast Inc

5,0
28 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Svantaggi

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Risposta di Toast Inc
1mo
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
2,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

Svantaggi

Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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