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      Toast Inc

      Azienda coinvolta

      Recensioni su Toast Inc

      Mature product, immature team - Recensione dipendente - Software Engineer presso Toast Inc

      1,0
      3 apr 2018
      Software engineer
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Perks of a startup: Free food and beer. Poker nights. Company outings. Etc. Nice open offices with good lighting. Plenty of quiet rooms as well. Upper management actively seeks feedback about the company and tries to communicate on a regular basis.

      Svantaggi

      The engineering team is always under the gun with tight deadlines. The reason for this is that the code base for the product has grown piecemeal, and progress towards refactoring into manageable components has stalled over and over. Code releases are a headache as every team ends up pushing new features into the same code base at the same time to make the cutoff for checkins, only for conflicts to arise as commits conflict. There's a strange lack of autonomy when it comes to developing features - every project has to be signed off by an architect or team lead, who happen to be the original developers of the product. Management may solicit feedback, but won't act on suggestions for the engineering team. Upper management seems at a lost how to deal with the lack of productivity within the group. If you're not committed to working nights and weekends, expect your review to reflex you may not be a "culture" fit.

      avatar
      Risposta di Toast Inc
      8y
      Thank you for your input. Part of our challenge is exactly what you describe, and we are doing several things to improve the situation. With significant growth in our customer base and scale, the only 5 year old product is being stressed in ways that could not have been anticipated just a few years ago. That is why we launched the V2020 project over a year ago to address refactoring and completing our move to a micro-services architecture which will allow more autonomous and continuous deployments. We increased the team size on that project in January. At the same time we have been addressing the needs of new customers, new features, reducing the defect count and improving product performance. During the last year we have hired a significant number of awesome & talented teammates who are helping drive us towards a better architecture, code base and automated test environment while keeping customers delighted with our product. Hugh

      Esplora altre recensioni su Toast Inc

      5,0
      28 mag 2026
      Customer care specialist ii
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

      Svantaggi

      Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

      avatar
      Risposta di Toast Inc
      1mo
      We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
      2,0
      26 giu 2026
      Anonymous employee
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

      Svantaggi

      Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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