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      Toast Inc

      Azienda coinvolta

      Recensioni su Toast Inc

      Poorly developed sales structure in a toxic environment - Recensione dipendente - Dipendente anonimo presso Toast Inc

      1,0
      10 gen 2020
      Dipendente anonimo
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Toast is like any other technology company fighting to be cool. They provide free lunch. Give free apparel. Boast the beer fridge and have a snack wall. They try so hard to look cool.

      Svantaggi

      Yet, they aren't. The interview process is a facade. The sales org is a boiler room. The culture is a scam. If you want to work for a company that values you, invests in you, and supports your growth, do not work here. The recruitment team will be hunting down college graduates that will fall for beer Fridays and a "casual" environment. But I advise, look at the bigger picture - they are so lax, without much else to offer. The sales org is disorganized and frazzled. More often than not, SAs begin to look for another job within the first 6 months. I would not recommend this position and in summary here is why: - Extremely inexperienced managers, >1 at the company, young, immature - Directors are aloof, and preach a strategy filled with foibles - SAs are given no time to improve or develop - fed to the wolves - Quantity over quality - Culture of Bros The sales org and structure inhibits collaboration within teams, and incentivizes associates to do their job without a true purpose, SA's are only a number.

      avatar
      Risposta di Toast Inc
      6y
      This was tough feedback to receive, but we want to hear it, and are grateful for you sharing it. While we don’t want anyone at Toast to have the experience you did, we understand that Toast is in hypergrowth and it’s not always an easy journey. Your advice to management is a good reminder for us and really any hypergrowth business entering the next phase of growth. Your comment about Bro-culture is alarming and something we are digging into. At Toast, we’re one team - and our culture and values are built around being an inclusive and open environment. We’ll tolerate nothing less. With that said, we’re really proud of the development opportunities we’ve built within Toast. In 2019 we saw many of our Sales Associates grow and take their careers to the next level with clear paths to closing rep roles. We’ve also invested heavily in Q1 of this year in our SA Enablement & Management programs and will continue to do so. We’re working hard to get it right, and if you’re willing, I encourage you to reach out to me directly on LinkedIn and we can set up some time to connect. I appreciate your candor and am committed to making Toast a great place to work. - Aman Narang, President & Co-Founder

      Esplora altre recensioni su Toast Inc

      5,0
      28 mag 2026
      Customer care specialist ii
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

      Svantaggi

      Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

      avatar
      Risposta di Toast Inc
      1mo
      We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
      2,0
      26 giu 2026
      Anonymous employee
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

      Svantaggi

      Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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