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      Toast Inc

      Azienda coinvolta

      Recensioni su Toast Inc

      It’s quite the roller coaster of high highs and low lows - Recensione dipendente - Account Executive presso Toast Inc

      3,0
      22 ago 2022
      Account executive
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Stock options and benefits Training Remote opportunity You have the ability to sell on value many products/offerings Some Inbounds - used to be more

      Svantaggi

      Territories are constantly changing. I’ve been with Toast for multiple years, I’ve seen my territory change/shrink 7+ times. The latest change has negatively impacted my role at Toast making it extremely difficult to hit quota. This results in high stress and less commissions. Negotiate your pay as you will not receive a base increase even though your role has changed drastically over the years. New hires are being hired in at $10k more on base than what I make today, this doesn’t sit well for those who helped build the company to what it is today. New hires will also benefit off the time you spent growing your zips. Over 40% of my territory was given to a new rep who is working many inbounds in an area I didn’t want to lose and spent so much time making a name for myself (aka being mayor of my town). Once you get a year under your belt expect to spend 50% of your time managing customers who are unhappy with support and not getting much help from outsourced teams. Also expect a lot push back from other teams when asking for assistance to support customers. Expect to be the customers main point even though you’re told not supposed to be. Not all Tams are the same but you will be compared to all Tams

      avatar
      Risposta di Toast Inc
      3y
      First, I would like to thank you for your many years as a dedicated Toaster. I am grateful for employees like you who bring our values to life. I'm disappointed to read some of the cons you listed here, as it is a top priority to make sure all employees feel supported by us. Thank you for sharing your feedback around supporting customers. As a leadership team, we do recognize the need for additional support on our Care teams, so we are actively hiring for these positions. I expect that this will allow us to continue providing a stellar experience for customers, while also alleviating some of the pressure this puts on our Sales team. I'm really grateful for the details you've shared here, and I'd welcome the opportunity to discuss solutions together. Please put some time on my calendar. - Joe Starzec, VP of Sales

      Esplora altre recensioni su Toast Inc

      5,0
      10 giu 2026
      Strategic account executive
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

      Svantaggi

      Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

      avatar
      Risposta di Toast Inc
      1w
      We truly appreciate you taking the time to share your thoughts! It's fantastic to know that you’re enjoying your time at Toast. We're proud to have Toasters like you driving our success!
      2,0
      26 giu 2026
      Anonymous employee
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

      Svantaggi

      Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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