Beware of starting at this company. They fire high performing employees without notice. And refuse to pay what is owed. - Recensione dipendente - Onboarding Consultant I presso Toast Inc

1,0
30 giu 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Only Pros is that it’s fully remote. And unlimited PTO.

Svantaggi

Very high stress Next level entitlement from the customers. They pay does not match the work and hours you have to put in to be successful. You feel like you could have an assistant and still be behind on work. No matter how highly you perform they will fire you for “performance”. They refuse to pay you your bonus and money you earned after you’re fired. They also scam customers, for example, charging for an Onsite day or for certain add on modules but if they opt out of that, they still charge them. The company has no integrity, meanwhile, it’s one of their “core values”. They claim to care about Mental Health, but then do absolutely nothing to help accommodate the ones in need. You are disposable. Your manager will act like they care, then turn around and backstab you, and will make it seem like you’re doing great, but then you’ll get fired for performance as a top performer on the team.

avatar
Risposta di Toast Inc
2y
Thank you for sharing this perspective. You've raised many serious concerns here. At Toast, we are committed to empowering the entire restaurant community to thrive- which includes our customers and employees. In order to better understand your concerns, I'd welcome an additional conversation where we can discuss further. Please reach out to me directly. - John Akalaonu, VP, Customer Onboarding

Esplora altre recensioni su Toast Inc

5,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

Svantaggi

Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

avatar
Risposta di Toast Inc
1w
We truly appreciate you taking the time to share your thoughts! It's fantastic to know that you’re enjoying your time at Toast. We're proud to have Toasters like you driving our success!
2,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

Svantaggi

Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

Vedi recensioni per: Utile|Valutazione|Data|Tutto