Hard times ahead - Recensione dipendente - Marketing presso Toast Inc

2,0
11 ago 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I’m grateful to work with a lot of talented people at a growing company that supports the industry in a meaningful way.

Svantaggi

I am very concerned that the equity grants employees receive as a portion of their compensation are about to vest and leadership has made it known that refreshers aren’t coming. It is notoriously difficult to get promoted, get a higher performance rating, and get a merit increase that’s more than 3% on my team. But the expectations remain high. I see people around me frustrated by the lack of recognition and are checking out and quiet quitting. Instead of solving the bigger issues, we have team award programs that are supposed to foster connection and cross-team appreciation, but instead mirror whatever existing visibility gaps and biases already exist in the org, and a couple of employees get a pat on the back every quarter. What happens when our equity vests and instead of quiet quitting, people start quitting left and right? We are all on the verge of taking a big pay cut. Our compensation won’t be competitive, and our culture’s failure to recognize great work does little to encourage folks to stay and see how it shakes out. When good employees leave en masse, institutional knowledge suffers, the work suffers, and the company suffers… and then even more people leave out of frustration. You can’t build something great without great people, and great people won’t stick around if they aren’t paid competitively.

Esplora altre recensioni su Toast Inc

5,0
28 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Svantaggi

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Risposta di Toast Inc
1mo
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
2,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

Svantaggi

Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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