Vantaggi
The office environment is extremely laid back and casual, and can be upbeat and fun at times. The work overall is not all that challenging, and if you are able to revel in small successes, you may have many opportunities to do so. TQL encourages decision making, and there is no micro-managing here. There is little sense of autonomy, so being able to make decisions such as pricing and routing on your own is nice. While my experience at TQL overall was poor, I have no one to blame but myself. I believe I was given an accurate description of the job and what it would take to be successful, and I justified it to myself as something I would enjoy, but it simply wasn't for me.
Svantaggi
98% of your day is spent chained to your desk and phone, and leaving is frowned upon. The broker I worked for however was gone a lot, and often left me unable to simply go to the bathroom for hours. Everyday is a "working lunch" and there is no way you will ever be out of the office before 6pm. There were several instances were I was forced to stay late to help other brokers, after my broker and other senior brokers left. I felt imprisoned on a daily basis. In addition, you will be forced to lie, cheat, and do anything possible to get a truck driver or another broker to do what you want. Not a great environment to be in on a daily basis. Lastly, the trucking industry is far from sexy, and taking on the phone to that type of people daily really takes a toll on you.