Anonymous Required Review - Recensione dipendente - Technical Support/Customer Service Representative presso TouchTunes

4,0
24 ago 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Positive Work Environment / Good Management Styles

Svantaggi

Had to strongly negotiate for current pay.

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Risposta di TouchTunes
3y
Thanks very much for your review. Customer Service is one of the toughest jobs out there, and I have a lot of respect and appreciation for everyone who works in our Customer Service department here at TouchTunes. When something is going wrong, someone like you can actually make the customer feel even better about us, which is so important. Thanks for the feedback on compensation. We do our best to offer market rates and welcome feedback from our employees if they feel we need to adjust.

Esplora altre recensioni su TouchTunes

5,0
29 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Really great people managers here. Interesting work and a cool product!

Svantaggi

Nothing to share at this time

1,0
16 ott 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- hybrid environment - comunter benefit

Svantaggi

- Toxic Leadership Culture: Incompetent, egotistical, and narcissistic management that fosters fear rather than collaboration. - Zero Upward Mobility: No clear career paths or growth opportunities; promotions and recognition are rare or politically driven. - Miserable Work Environment: Employees, especially those who’ve been there long-term, appear burned out, disengaged, and deeply unhappy. - Soul-Sucking Atmosphere: The energy is heavy, draining, and creatively stifling — it feels like survival, not inspiration. - Widespread Negativity: Teams spend more time gossiping, complaining, or blaming others than actually collaborating or problem-solving. - Divisive Leadership: Leadership preaches values like inclusion and teamwork but acts in the opposite way — creating silos and favoritism. - HR Complicity: HR prioritizes protecting toxic management over supporting employee well-being or addressing serious workplace issues. - Culture of Fear and Bullying: Bullies are rewarded and thrive in the environment, while kind, collaborative, and talented people often leave. - Lack of Accountability: Poor performers in leadership roles face no consequences; bad behavior is normalized. - Hypocritical “Culture” Messaging: Company values are used as PR slogans, not guiding principles — nothing authentic about the “people-first” narrative. - Rampant Discrimination: Racism, Islamophobia, and other forms of bias are openly tolerated or ignored by leadership — creating a hostile environment for anyone outside the “inner circle.” -Declining Business & Outdated Product: Revenue continues to fall because the product is irrelevant in a changing economy — especially during a recession. Leadership refuses to innovate or face reality. - Overall Dysfunction: The company is a case study in how not to run a business — a revolving door of talent, crumbling morale, and no vision for the future.

5
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