The training was chaotic. I was taught by the manager who tried their best but had other responsibilities and therefore couldn't do much actual teaching. There was source material but it was complicated and disorganized. When it came time to shadow the other CSRs, the equipment needed to split the headset didn't work very well and I often couldn't hear the customer.
I was hired to work 100% home office, eventually they started to ask me to go more and more often to the office, until one day they just said they needed me full time at the office, I refused and they let me go, also they refused to pay what the law states when they let me go.