Remote, but required to travel to headquarters in GA twice a year, call center environment, incredible pressure to get clients off the phone so you can move to the next caller, supervisors and team leads that started in the 80's and 90's that have lost their effectiveness and desire to lead, creepy "Work Force Management" that can listen to you in your home even when not actively on a call through the new phone system (several employees have been reprimanded for conversations they had when on unavailable), experienced agents are responsible for and constantly tagged to assist new employees with zero travel experience which cuts into their productivity affecting their bonus. You can see by the company's response below how committed they are to becoming a call center instead of a reputable travel management company. If you are a bona fide travel agent, I would say avoid, If you are coming from another call center like AT&T or Direct TV, you will be just fine and probably do very well.