Heading in the wrong direction. And losing good people because of it. - Recensione dipendente - Corporate Travel Consultant presso Travel Incorporated

This company was such a family oriented company when I started. I felt like I mattered, my family mattered and the customer service was a priority. I thoroughly enjoyed my job and people I worked with. Then we got a new phone system in August of 2023 and it turned the company into nothing more than a high stress call center where every second is accounted for. Honestly, working ON site gives you more time to breathe than working remotely. They got a work force management team that has no travel agent experience and they are breathing down your throat if they think your calls are too long. It’s incredibly frustrating to have to try to read a “how much longer?” message from Workforce management when you’re trying to concentrate on a complicated International travel itinerary. That’s how mistakes are made…and you'll be reprimanded for that mistake you made while they were stressing you out telling you to hurry. Keep in kind one call could be 5-6 reservations or it could be one reservation….so the actual call time SHOULD differ. When I started it was less about how long it takes you to make a reservation and more about providing good customer service and trying your best to keep it as short as possible making the customer feel rushed. I would speak to many of the same people each week and developed relationships with them, which is what made TI the best option for corporate travel. Now its like customer service doesn’t even matter and they are losing business because of it. The original owners would be so upset at how this is going now. And I can’t even begin to touch on how they are still listening in to you home even when you’re not actually working. I was sad to leave but so happy to get out of that mess.