Ethical violations - Recensione dipendente - Customer Service Representative presso Travelers

1,0
28 ago 2013
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Great benefits, you get health/401k on your first day. - Clock-in, clock-out, do what you're told and you'll be fine. - Management from the main headquarters in Hartford seems to have noticed the morale issue/ethical violations, and after their inspections, opportunities for promotion/morale is beginning to improve. Talking to a local manager about morale problems/ethical violations is useless, so first try to talk to local HR. And if they are un responsive, call the anonymous ethics violation hotline.

Svantaggi

- Terrible ethical violations in the CCS department management, and punishment for employees who speak out. - Rampant favoritism. Every company rewards people who network, but veteran employees are passed over for benefits and opportunities in favor of employees who chat with managers. An employee who had been with the company for less than two months, and had been out of training for two weeks, got employee of the month despite other employees having similar scores. - Employees are told to mention problems or concerns, and employees who do so are told to get over it or get a new job. - Nobody in local management seems to care about the lack of morale. An example of employee appreciation: employees were required to attend a pep rally on-site through their unpaid lunch break, and employees who expressed concern about not getting a lunch break were chastised. This was reported to the anonymous ethics hotline, and local management was upset that this had been reported. It's *finally* beginning to improve, but don't talk to local management--and I daresay, not even local hr--about issues. Call the anonymous hotline. - Honestly, if you work in Houston, you should find a job in a better part of town. Despite being outside of the Central loop, traffic is horrible in either direction, and the locale is depressing/seems unsafe at night. Thefts from cars in the employee parking lot.

Esplora altre recensioni su Travelers

5,0
30 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Supportive culture, fair employee benefits, typical corporate setting

Svantaggi

Cross-functional communication can be a challenge, very layered organization

2,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Svantaggi

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

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