Unethical, Unorganized and very toxic environment - Recensione dipendente - Dipendente anonimo presso Trellis Technologies

1,0
19 feb 2024
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The health benefits are not bad. The agency saw growth last year. There are some talented individuals.

Svantaggi

No formal Human Resources. The company states they only had layoffs once a couple years ago, but they have had several and just use different terms to go around calling them "layoffs". (Re-org, downsizing, etc.) The CEO changes his mind weekly on whether to hire, fire or stay put with staffing, which I would imagine makes recruiting and planning nearly impossible. Operates with very low staff levels yet expects coverage seven days a week, leading to difficulties giving "unlimited" PTO. The only secure position is the CEO's. He spends a ton of time cherry picking customers to sell policies too, then goes off on employees at the ground level for not performing better. No focus on actually informing the customer on what they're purchasing and Quality Assurance is nearly absent. They promise an annual offsite, but that was never held or even mentioned. The CEO did fly some of our sales team to Phoenix for a few days, but really they just worked 10-12 hour days. "Unlimited" PTO and company holiday's: They make you feel horrible for taking PTO. Christmas, New Years and Thanksgiving...the company as a whole has some more Holiday's, but they don't apply to the agency. No opportunity for professional growth and performance reviews do not come with any merit raises.

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Risposta di Trellis Technologies
2y
This is another tough one to hear, but thank you for the review. Let us add some context. First, I firmly reject the notion that anybody working for Trellis is unethical. There might have been decisions that were made that you disagreed with, but I stand behind our team and their character. PTO is unlimited, though we're upfront that requests should be made in advance, be reasonable in length, and are subject to manager approval. We’ve implemented PTO credits so that PTO does not "count against" agents when taking time off. We have three fully protected holidays, as you point out, and typically only require work on one other holiday. We don’t promise an annual offsite. We used to hold one, but the last was in 2021. Unfortunately with the market downturn we had to cut that out for everyone. Hopefully with the markets recovering now we can re-introduce something. Yes, the CEO can be hands-on. Sometimes too hands-on. He knows this and has actively worked on reducing and improving his day-to-day interactions on the sales floor, and in the number and quality of leads he works. Believe me, we're working on it. I’m sorry you had a bad experience in your time at Trellis. We genuinely are working on doing better for our team, agents and customer service in particular.

Esplora altre recensioni su Trellis Technologies

5,0
16 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I spent a little over 3 years at Trellis and I had a very good experience. Contrary to some previous posts about PTO, I’ve never worked at a place that allowed me to take the amount of PTO that Trellis allowed. As long as proper notice was given, it was always granted. Another thing I liked about Trellis is that they embrace remote work. If you take a position at Trellis, you’ll never have to worry about back to office mandates or having to commute to work. I’ve had a few jobs in my life but Trellis was the first that paid for my health insurance and I didn’t have to pay a penny for it during my time there. While no sales job is perfect, you have access to an infinite amount of inbound leads where there is some intent. It really beats working at the local Allstate office and being asked to harass local people in the community to buy insurance. I sat in my sweatpants at home and had the opportunity to make pretty good money. Lastly, this was the first time in my career working in the fintech/startup space that the stock options that I earned actually paid out for me with Gen acquiring them. I’d imagine a lot more resources and growth opportunities will become available over time now that Trellis is part of a 12 billion dollar global company such as Gen.

Svantaggi

I wouldn’t call it a con but it can get really busy and chaotic but that’s better than things being slow without any business coming in. I’d say your job would be as safe as it’s ever been with how busy things are.

2,0
21 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great technology Many carrier options Remote

Svantaggi

Terrible management. They have changed the comp plan many times in a short period of time that has caused chaos and more agents are leaving. Metrics are unrealistic and it's obvious there is favoritism at play. Only the favorites get the quality leads while the rest are fighting over crumbs. This is not the place to grow or make a lot of money. They measure every little thing and if you're off by a few percent (whether it be call availability, conversion, or QA) they dock your pay by 25%. In short, they find ways to take money away from you despite writing good business.

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