Vantaggi
Tresta is great for college students, super flexible and they offer pizza often and throw themed office lunch shindigs based on performance. Not raises, shindigs. You have the opportunity to be promoted twice and 'teams' you can join that offer some extra incentives. If they're hiring outside the answering center in something you're proficient in/have a degree, you may have found a career. If you're full time there are benefits and PTO. Also, since people quit often, you'll always meet new people! And the newer people that replace the new people! Many of us cannot put a name to the face so management has a handy database for that.
Svantaggi
Wow. So many cons. So let's start 1. Two raises. One for $.50, the other $1.00. 2. Those raises apply to people that just started and that are going on years. 3. Average employee lasts about 3 months. 4. Taking calls for questionable and sometimes downright fraudulent businesses. 5. The training is inadequate and inaccurate, they haven't taken calls in awhile. Many times your coach (direct supervisor) will tell you differently. 6. Some of the calls are cause for moral concern. 7. Will emotionally wreck you. A man threatened to find me and put me in his garage. 8. Management doesn't address number 7. They want you to be personable on the phone, but treat you like a robot. 9. You better hold it. Your pee, your concerns, your questions. 10. Middle management runs deep. Expect to answer to up to 3 people. It's almost redundant. Seriously. This company micro manages so much that you can have a performance meeting, an attendance meeting and an email to do a 'quiz' to test your knowledge in the same week. All for $10/hr. *bonus: Be green for real. Not green washed. Do not tote being about a certain culture and still use harmful products and false recycling claims. Especially when you can afford to switch to alternatives. There are bins around that still get disposed with the trash. I don't care if you do it right, just call it what it is.