Vantaggi
-good pay for type of work -pto is earned every hour worked the first day you start. It's about 12.5/hr every month, after a year about 14.5/hr every month. -healthcare IT exposure -paid holidays -was never messaged about going to the bathroom -overtime, which after six months you can work from home when on OT and during bad weather, or if you have car trouble, etc. --management does not micro manage -nice co-workers, including mangement -decent benefits -some training. -management is accommodating -most employees are full time starting, some are contingent (full time gets $19/hr, contingent starts at $20/hr). If you do a good job, management will move you to full time (which comes with benefits/etc) in a matter of months.
Svantaggi
-management will say advancement is encouraged, but good luck trying to move up if you don't know anyone. I applied to a few jobs internally, and not even an email. Just read a few of the reviews here pertaining to help desk and Trinity Health as a whole, notice a trend? -Prepare to have new hospitals added to the help desk support list. Meaning you will be taking more calls. As a service desk employee, we were tasked with taking over a HUGE hospital system. Management hired almost no additional staff, half my calls were from Columbus hospital users by the time managment fully implemented the brunt of Columbus hopstial calls being routed to our desk a few months ago. I would not be surprised if management decided to combine Trinity Health's service desks. The West desk is here in Livonia, while the East desk is in Newtown Square Penn. Which means prepare for more future calls coming your way, possibly -only 30 min for lunch, two fifteen min breaks -sick, vacation and time off are all taken from pto earned -an excellent employee will barley get a 4℅ raise. If a person isn't the best expect a 2-3℅ raise, or even less -poor communication/transparency from management at times -very stressful due mainly to the high call volume. Forty to fifty, sometimes even sixty calls a day is the norm. -holiday pay is only time and a half instead of double now -burnout is inevitable -open office environment If you're reading this, know this is a call center job. Despite the many cons, this job really did help me out in some ways. It got me exposed to healthcare IT, which looks good when applying to other higher level tech jobs in the medical field. Don't get too comfortable, that is what management wants. Do your time, and when a year hits please start looking elsewhere, and not in help desk. Don't get stuck in help desk, please.