Sales/ Customer Service - Recensione dipendente - Customer Service/Sales presso Tripadvisor

2,0
17 dic 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good people trying to make a living. Meet Celebrities, food, coffee.

Svantaggi

2 sided environment- provides fun atmoshpere with games and food yet no time to truly experience this side of the business. Constantly working hard to make numbers that are constantly changing to secure bonus for family peace of mind. 2 15 minute breaks and 30 minute lunch that if you are late from receive point deduction. 10 points max per year. Point deductions includes being sick with stipulations and signings of paperwork that creates anxiety and restlessness between employee and management. Way too much micro management and not enough understanding into peoples lives outside of work. Understanding is shown by answers that minimize employees individuality in bad situations and talk of the employee that is perfect.

Esplora altre recensioni su Tripadvisor

5,0
18 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

people are awesome remote work is common pay and benefits are good

Svantaggi

can they stay relevant in the world of AI

1
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Risposta di Tripadvisor
5mo
Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
2,0
21 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The people you get to work with are genuinely great, and the work-life balance remains fairly solid. In the past, the company attracted top-tier engineering talent from the most reputable tech firms, and the expectations were high but rewarding. A lot of that collaborative culture still exists among the engineers. You will be surrounded by capable individuals who want to do good work.

Svantaggi

The company has been battered by unresolved structural issues over the last decade. The core meta-search business was crippled when Google altered its algorithms to prioritize its own travel products, effectively choking off the organic traffic Tripadvisor depended on. Combined with the impact of COVID-19, leadership tried launching new products to escape this SEO reliance, but those attempts consistently missed the mark. Now, the rapid adoption of LLMs is delivering another severe blow. Users no longer need traditional meta-search to plan travel. The core Tripadvisor product has essentially become a legacy cash cow, with the Experiences division (Viator) being the primary engine keeping the business afloat. Following the departure of the former CEO, thousands of highly skilled employees have left through attrition or ongoing restructuring. Layoffs have become a grim constant, happening once or twice a year. Even if you manage to avoid the cuts, the compensation structure is no longer competitive for the tech industry, and RSUs have virtually dried up. Because of the abysmal direction and the very high chance you won't survive the next round of looming layoffs, I strongly recommend avoiding this company as a new hire.

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