Sucks - Recensione dipendente - Customer Service presso USA Contact Point

you got paid by the minute so you controlled what you wanted to make and there was always room for promotion as supervisor

sometimes calls were slow and getting assistance with issues sometimes took longer than average

You can schedule your own hours, you really are your own boss. Weekly pay.

The way that the company has the system set up is on a pay per minute scale in which the more saves that you complete the more that you make. Simple, right? Wrong, they have now implemented new rules that ensure you will never make more than $7.80 per hour. For example, if you have reached .42 per minute, and you are on the phone saving yet another customer, the system will mysteriously continously load, for no reason. The customer will not be able to hear you, and you them, in hopes that someone hangs up. If no one hangs up the call will continue on until you receive an error message stating that there is a system error. Yet, under QC rules for reduction in pay to .13 per minute, if you are on a call and the customer can not hear you for any reason, your pay will reduced to .13 per minute. So let's say that you do not encounter any of the above and you still manage to make .42 per minute, they will slow down your calls to the point where working three hours equals out to making 7.80 per hour.