Call Center USAA - Recensione dipendente - BIS Specialist presso USAA

3,0
31 mag 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You get tickets at a discounted rate to Orlando Studios, check is alright(for the amount of work you do, you'll be paid better at MetLife). Getting trinkets every now and again, and there's a daycare. That's interesting.

Svantaggi

Micromanagement! I completely understand having to be held accountable for your actions or having standards, but to nick-pick at calls to look for something wrong is just ridiculous. ALL OF THE TIME.. you never do a great job. Something wrong will be found. Always have to sell items, even to members who dont want or need it. You can have a great call, rapport, take care of their requests, EVERYTHING, but if you dont sell, you'll get bad marks. So I just offer stuff and say that I did it. No movement to move to other departments that don't require selling-like admin/clerical work. Schedules, last schedule bid came out, if you worked on the weekends, no options offered. Complete crud. High turnaround. 5 out of the 11 employees I started with have fled, and in June it'll be a full year.

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5,0
8 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

50% off for lunch flexible working hour

Svantaggi

too many office politics layoff

5,0
8 mag 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Svantaggi

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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