Great customer service, tough employer. - Recensione dipendente - Member Relationship Specialist III presso USAA

Head-set fatigue, sitting for long hours, tethered to a cubicle, not allowed to think outside of the box, treated like a child, account for every minute, scripted phone calls, observed and analyzed, low pay, must meet referral criteria. This is from an employee who meets company expectations. Personally I hate it. If you can hang in there and be a robot for a few years, I hear it gets a better. Some employees have been there for 10-20 years. I don't get it.