Mixed feelings - Recensione dipendente - Auto Claims Adjuster III presso USAA

Usaa has loss sight of the overall picture. It's almost like they are still trying to hold on to the belief that customer is right mentality. Calls are non stop bit your required to work your work list that's in the hundreds but if you block yourself to attempt to call out managers or directors are reaching out telling you to keep taking calls even though the work list has not been work. It's frustrating because they are always updating trying to figure out what works and doesn't work but because of the constant changes but what good is the changes if they aren't giving time to review them.