Don't have depression? You will after working here! - Recensione dipendente - Auto Adjuster III presso USAA

They are so short-staffed because the job is so horrible they can't keep staff. Do to being short-staffed your workload is massive. They don't want hold times so all you do is answer phones and get screamed and cursed at by members and claimants. You will not receive any time to work on your files. Then you will get in trouble because everything isn't done on your file ontime while you are on the phone working non stop. You are graded by a metric system you can't win. Constantly berated by management. The most toxic work environment I have ever worked in. People cry in their cars before coming into the building to work, it is really that bad.