Horrible experience - Recensione dipendente - Customer Service Representative, Bank Sales and Service presso USAA

High stress calls. The call volume is so high there are no breaks between calls. The most extreme micromanagement I’ve ever encountered at a job. The metrics are near impossible to hit. They allow 1% of your time to be in an AUX5 (unscheduled break) status, which breaks down to 4.4 minutes a day. Weekly meetings were spent discussing/ being reprimanded for “excessive” bathroom use (typically 8 minutes or less a day) when I was consistently hitting 100% for all other metrics. It was honestly dehumanizing to have to justify minutes of the day being spent on normal bodily functions to management.